PROVEN FAQs
PROVEN is skincare as unique as you. We create personalized products based on more than 47 factors about your skin, genetic background, lifestyle, and environment. Our formulations are rooted in the world's largest beauty database, the Skin Genome Project™, which uses Artificial Intelligence to give your skin clinically effective care.
Our proprietary, Skin Genome Project™, is the most comprehensive skincare database ever created. Developed by our co-founder Dr. Amy Yuan, this database analyzes:
- The effectiveness of over 20,238 skincare ingredients;
- Information on 100,000+ products (luxury, prescription, generic, etc.);
- Over 20 million testimonials from real people;
- Over 4,000 scientific publications;
- The water hardness, humidity level, and UV index where you live.
Using answers from your completed Skin Genome Quiz™, our database instantly sifts through this enormous amount of information and selects the best ingredients for your skin. Each PROVEN product is custom-made to give your skin just what it needs. And as your skin changes, your PROVEN Skincare will evolve too.
The Skin Genome Quiz™ is a simple 3-minute online quiz designed to simulate a dermatologist's evaluation. Based on your quiz answers, PROVEN will custom formulate a skincare routine specifically for your skin, lifestyle, environment, and skin concerns.
Yes! PROVEN only uses ingredients that are clinically proven to be safe and effective. We also only use clean, non-toxic ingredients that are never tested on animals.
PROVEN products are formulated in collaboration with Dr. Hollmig, Former Head of Aesthetic Dermatology at Stanford University, using active ingredients customized for your skin.
PROVEN offers a simple 3-step skincare regimen, including a Personalized Cleanser, a Personalized Day Moisturizer with SPF, and a Personalized Night Cream. After you complete your Skin Genome Quiz™, we customize these three products to help you achieve your best skin yet.
PROVEN also offers a personalized Eye Cream Duo to tackle your specific eye area concerns. Our Personalized Day Eye Cream and Personalized Night Eye Cream work together to help you achieve bright, youthful eyes.
Stay tuned—we’ll be rolling out additional products soon!
Our entire PROVEN line is proudly formulated and made in the USA with US and imported materials. Our accessories are globally sourced.
Because your personalized PROVEN 3-Step System is based on your unique results from taking our Skin Genome Quiz™ results, the only way to purchase our products is through our website.
PROVEN was founded with a simple yet radical goal: to provide people with skincare products that have been custom-formulated just for them.
Founded by Ming Zhao and Dr. Amy Yuan, PROVEN was born from their collective frustration of spending time, money, and energy on skincare products that didn’t work.
Amy is an award-winning computational scientist, and Ming has a Harvard MBA with a background in private equity.
Fun fact, Ming and Amy launched PROVEN Skincare while pregnant—at the same time!
Once you’ve completed PROVEN’s Skin Genome Quiz™, you can purchase your products, and we’ll get to work finalizing your formulations. We’ll ship them straight to you as soon as they're ready. It’s that easy.
Everyone can benefit from personalized skincare! PROVEN’s 3-Step System is tailor-made to your skin’s individual needs. Every ingredient is carefully chosen to deliver the best results for each person’s skin based on their Skin Genome Quiz™. While PROVEN makes skincare for all skin types and concerns, we encourage you to see your dermatologist if you’re struggling with severe or long-term skin conditions.
The first step is to complete our Skin Genome Quiz™, which gives us a detailed overview of your skin and any relevant lifestyle factors (sun exposure, water hardness, diet, and more.) Then we create a personalized regimen that works just for you.
Visit the Skin Genome Quiz™ section of our FAQs for more information.
Ready to feel the difference of personalized skincare? Take the Skin Genome Quiz™ today.
We know how frustrating it can be to find the right skincare products—one size truly doesn’t fit all. With personalization, PROVEN takes the guesswork out of your skincare. It’s backed by science and gives your skin everything it needs to see results.
Visit the Skin Genome Quiz™ section of our FAQs for more information.
Please send press & media inquiries to: press@provenskincare.com.
The team at PROVEN is always growing! Please check out our available positions here.
Yes! As a PROVEN brand ambassador, you will promote PROVEN throughout your community and social media platforms in exchange for goodies, exclusive gifts, and commission! Apply to be a #PROVENPartner at this link.
To understand the quiz, you first need to know about our Skin Genome Project™, which is the most comprehensive skincare database ever created. This sophisticated, AI-driven technology currently analyzes:
- The effectiveness of over 20,238 skincare ingredients;
- Information about over 100,000 individual products (luxury, prescription, generic, etc.);
- Over 20 million testimonials from real people;
- Over 4,000 scientific publications;
- The water hardness, humidity level, and UV index where you live.
Using answers to your completed Skin Genome Quiz™, the Skin Genome Project™ database instantly sifts through an incredible amount of information and selects the best ingredients for your skin. Each PROVEN product is custom-made to give your skin just what it needs. And as the seasons change, your skin progresses, and your PROVEN Skincare will evolve too.
Once you’ve completed PROVEN’s Skin Genome Quiz™, you can purchase your products, and we’ll get to work finalizing your formulations. We’ll ship them straight to you as soon as they're ready. It’s that easy.
To make sure the products we customize for you are tailored to your skin’s needs, we need to know about you! That is why the Skin Genome Quiz™ takes into account more than 47 variables about you and your skin. PROVEN products are truly personalized to you.
Yes! The more accurate your answers are, the more precise your formulations will be, and your skincare will work better. If you've retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.
We only need you to complete the quiz once; however, we encourage you to retake the quiz if and when you experience significant changes in your life, location, or skin, so that we can factor those into your next formulation. Regardless of whether you update your quiz or not, we’ll always consider your skin adaptation cycle and seasonal changes in your next formulation.
Because PROVEN products are made for your specific skin, our products evolve with you through lifestyle, geographic and seasonal changes. If you experience significant changes in your life, such as moving to another zip code or a change in your skin, we encourage you to retake the quiz and reorder your products based on that updated assessment.
Please follow the steps below:
- Log in to your PROVEN account: https://app.provenskincare.com/account
- Complete the quiz by answering all of the questions to the end.
You may update your skin quiz up to the date before your next order is scheduled to be processed from your account page.
Important note: attempting to make changes to your quiz on or after the date the order is scheduled to process will not change an order already in progress. If you’re attempting to make changes on or after the processing date and the status of your order is pending, please contact support at care@provenskincare.com for assistance. Our team cannot make changes to an order with a status of ready to ship, shipped, or in transit.
If the water hardness results on your Skin Genome Quiz™ look incorrect, please reach out to care@provenskincare.com and notify us so we can better determine if we're able to accommodate your needs.
Your environmental results are calculated based on a forecast of the next two months in your zip code. This forecast is based on an average of data collected from the last ten years, retrieved directly from the National Oceanic and Atmospheric Administration, led by the U.S Department of Commerce (https://www.noaa.gov/weather).
Our award-winning A.I. technology is used to suggest ingredients for your products while you take the Skin Genome Quiz™. You might even notice this ingredient list evolves as we gather more information about you throughout the quiz. Our technology needs all the responses before making a recommendation. The ingredients you see on your quiz results would be the final ones included in 3-Step System as we take a holistic approach to the formulation that accounts for your skin’s needs based on the Skin Genome Quiz™ results plus how certain potent ingredients interact with each other. If you have any questions about your particular skincare, don't hesitate to reach out to one of our skin experts at care@provenskincare.com to learn more.
PROVEN products are specially formulated with a selection of ingredients that are most effective when combined. Please reach out to care@provenskincare.com and tell us about your allergies so we can better determine if we're able to accommodate your needs.
PROVEN products are specially formulated with a selection of ingredients that are most effective when combined. Please reach out to care@provenskincare.com and tell us about your allergies so we can better determine if we're able to accommodate your needs.
To see more FAQs about our ingredients, check out the Ingredients section of our FAQs. If you’d like to see a list of our ingredients, visit https://provenskincare.com/skincare-ingredients/
Yes! Ingredient safety is paramount in our formulation process. Every ingredient PROVEN uses are cross-checked against the EWG database, the gold standard for cosmetic ingredient health and safety. Our formulations do NOT contain phthalates, parabens, SLS, formaldehyde, or palm oil.
PROVEN products perform best when stored at room temperature and are not exposed to direct sunlight. You can display them on your bathroom countertop or vanity or keep them in your medicine cabinet when not in use. Be sure to replace the lid on your jars after use so products are not exposed to air for long periods.
We developed our 3-Step System to meet all your skin needs. PROVEN products work best when used together because other brands may contain ingredients that interact negatively with ingredients in PROVEN’s formulas or have “filler” ingredients your skin doesn’t need. However, if you can’t live without certain other skincare products, you can incorporate PROVEN into your existing routine. If you have a specific product question, please contact our skin experts at care@provenskincare.com.
If you’re currently using prescription medications for your skin (topical or oral), please email care@provenskincare.com (emailto:care@provenskincare.com) with your medication names and dosages. One of our skin experts will let you know if incorporating PROVEN products into your routine is right for you.
While PROVEN was co-developed with dermatologists and is clinically proven to be effective, you do not need a prescription to purchase PROVEN.
Although our products have a stable shelf life, please do not use PROVEN products that you have had for longer than two years.
SPF is a crucial step in any skincare routine, as sun exposure can accelerate the look of fine lines and wrinkles and increase skin cancer risk. Both chemical and physical sunscreens provide broad-spectrum UVA/UVB protection but differ in how they block the sun’s harmful rays. Chemical sunscreens utilize FDA-approved ingredients such as octocrylene, avobenzone, and homosalate to sink into the skin and absorb sun rays, turning the rays into heat and releasing them from the skin. Physical sunscreen is composed of mineral ingredients such as zinc oxide and/or titanium dioxide that act as a protective layer on your skin, deflecting sun rays.
At PROVEN, we only formulate physical sunscreens or hybrid sunscreens that use a mix of chemical and physical sun protection. Chemical sunscreens pose some environmental risks and are known to cause reactions in people with sensitive skin.
For best results, use your day moisturizer or night cream while your skin is still damp (not wet.) Using product on damp skin allows your skin to absorb the emollients more effectively!
The PROVEN 3-Step Skincare is unique to individual skincare needs. Based on your answers to questions about your particular skin concerns, skin type, lifestyle, and environmental factors, our AI algorithm analyzes our database of ingredients for skin benefits to develop a formula that is uniquely yours.
Yes! PROVEN products are designed to take them with you on the go safely. All products are within TSA regulations and can be packed into your carry-on.
- Cleanser: 50ml/1.7 fl oz.
- Day Moisturizer: 30ml/1 fl oz.
- Night Cream: 30ml/1 fl oz.
- Day Eye Cream: 15ml/0.5 fl oz.
- Night Eye Cream: 15ml/0.5 fl oz.
- Serum: 30ml/1 fl oz.
PROVEN products are clinically proven to help with acne. Independent, third-party clinical tests have shown PROVEN skincare to be effective for acne, with 90% of participants confirming their skin was rid of impurities after using PROVEN for 28 days.
We want you to love your PROVEN Skincare System and the results you see in your skin. While we do not accept returns, we're happy to address any questions or concerns with your current formulations and/or suggest changes to your routine or products within 35 days of purchase per our Return & Reformulation Policy.
If you would like to work with our team to refine your routine and/or products before canceling your subscription, please reach out to our skin experts at care@provenskincare.com with details of your concern and if you're comfortable, share a photo for assessment.
A personalized approach helps take the guesswork out of finding a proper skincare routine for you. By completing the Skin Genome Quiz™, you can purchase a Personalized Cleanser, Personalized Day Moisturizer, and Personalized Night Cream to help you achieve your best skin yet.
Based on research from the Skin Genome Project™, PROVEN has identified three simple actions that are crucial to achieving and maintaining healthy skin—cleansing, protecting, and repairing. After taking the Skin Genome Quiz™, we create three personalized products that cleanse, repair, and protect your skin in one simple routine that is custom-made for you. The PROVEN 3-Step System ensures your skin is thoroughly cared for in just three products, saving you time, money, and effort.
PROVEN CleanserGreat skin starts with a great cleanse, and a personalized one ensures you’re targeting exactly what your skin needs. First, remove any makeup and then dampen the skin on your face and neck with lukewarm or cool water. Using 2-4 pumps of Personalized Cleanser, gently massage the product onto your face and neck with your fingertips in a circular motion for 1-2 minutes. Rinse well with lukewarm or cool water and pat dry with a towel. Immediately follow with Personalized Day Moisturizer in the morning or Personalized Night Cream in the evening.
PROVEN Day MoisturizerOur moisturizer includes SPF, so you are protected from the sun’s harmful rays daily (because yes, even when it is cloudy or raining, your skin is exposed to UVA/UVB rays). In the morning, apply two pumps of Personalized Day Moisturizer to cleansed, damp skin, avoiding the eye area. Allow a layer to sit on top of your skin and avoid over-rubbing. Reapply every 3-4 hours and immediately after sweating or swimming.
PROVEN Night CreamPROVEN’s Personalized Night Cream works hard to address your specific skin concerns and rejuvenate your skin overnight. After cleansing with your Personalized Cleanser, pat dry, and while your skin is still damp, gently massage a dime-sized amount onto the face and neck.
When incorporating new products into your skincare routine, it takes 4-6 weeks for your skin to fully adjust to the new ingredients and begin to see results. A good skincare routine will keep your skin hydrated but not oily and comfortable throughout the day. You'll start to see a clearer, healthier complexion. The PROVEN 3-Step System is designed to protect your skin during the day and help rejuvenate it overnight.
You can purchase individual products from your account after receiving one full PROVEN System as a subscriber.
Your 3-Step Skincare will last 6-8 weeks and gives you everything you need for a fully-personalized skincare routine.
Yes! As a subscriber, you can purchase individual products from your account after receiving one full PROVEN System.
Yes! You may purchase a PROVEN System without a subscription.
PROVEN’s Day Moisturizer and Night Cream are specifically designed to provide holistic benefits for the entire face. You may gently dab your Personalized Night Cream around the eye area if the Personalized Night Cream product card that comes in your shipment indicates you can in the directions.
Since your eye area has its own specific needs like dark circles and crow's feet, PROVEN has developed a Personalized Day and Night Eye Cream Duo that works together to target your particular eye area concerns.
Yes! PROVEN products are designed to take them with you on the go safely. All products are within TSA regulations and can be packed into your carry-on.
- Cleanser: 50ml/1.7 fl oz.
- Day Moisturizer: 30ml/1 fl oz.
- Night Cream: 30ml/1 fl oz.
- Day Eye Cream: 15ml/0.5 fl oz.
- Night Eye Cream: 15ml/0.5 fl oz.
- Serum: 30ml/1 fl oz.
Please follow the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Hover over your name located in the top right corner of the screen and click ‘My Skin Quiz’
- Complete the quiz by answering all of the questions to the end.
PROVEN’S personalized eye cream duo contains different active ingredients that specifically address the unique needs of the delicate, thinner skin around the eyes. They also address specific concerns unique to this area, such as bags, puffiness, and dark circles.A personalized approach helps take the guesswork out of finding a proper skincare routine for you. By completing the Skin Genome Quiz™, you can purchase a Personalized Cleanser, Personalized Day Moisturizer, and Personalized Night Cream to help you achieve your best skin yet.
There are different lifestyle and environmental factors at play during the night and the day, which the PROVEN Personalized Eye Cream Duo takes into account. Day formulations provide immediate benefits and protection from sun & blue light. They are formulated with a light, non-greasy texture that works well under makeup and has no risk of causing sun sensitivity. Your Night Eye Cream offers a heavier targeted treatment that works as you sleep for proven results that build over time. For optimal results, both are recommended.
- PROVEN Day Eye CreamIn the morning, whether you are cleansing or not, gently apply your Personalized Day Eye Cream to the eye area using your ring finger. Follow with your Personalized Day Moisturizer. Allow your eye cream to absorb fully before applying makeup.
- PROVEN Night Eye CreamAfter removing eye makeup and cleansing, dab a small amount of your Personalized Night Eye Cream on the eye area using your ring finger. Follow with your Personalized Night Cream.
At this time, our Eye Cream Duo is only available for subscription or one-time purchase as a set.
Your personalized Eye Cream Duo will last 12 weeks.You can purchase individual products from your account after receiving one full PROVEN System as a subscriber.
At this time, our Eye Cream Duo is only available for purchase as a set.
Yes! You can purchase your Eye Cream Duo without a subscription.
To retake the Eye Cream Duo quiz, follow the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Hover over your name located in the top right corner of the screen and click ‘My Skin Quiz’
- Complete the quiz by answering all of the questions to the end.
Yes! Our products are 100% cruelty-free and certified Animal-Test Free by PETA.
PROVEN products are non-comedogenic but not oil-free. Your skin barrier (the lipid layer near the skin’s surface) needs oil, so your skin naturally produces it. But don’t worry—we’ve chosen the finest possible oils, like Rose Oil, to balance and protect your skin from daily wear and tear.
At PROVEN, we use a combination of safe, non-toxic ingredients derived from nature and science. We work hard to ensure our ingredients are free from animal testing and derivatives. As PROVEN continues to grow, we plan to certify our products as vegan. Our products are already 100% cruelty-free and certified Animal-Test Free by PETA.
Yes! PROVEN products are non-comedogenic.
Yes! PROVEN products are gluten-free.
When dealing with specific skin issues, your skin will sometimes rebel against the ingredients it needs to heal. If you've just started using your PROVEN system, please continue to give it a bit more time. As with any skincare, your skin typically requires an adjustment period to get used to the new ingredients. You should expect to begin seeing results after a complete skin cycle (28 days), though this time may be shorter or longer depending on your skin. If you believe your skin has an unusual reaction, please contact us at care@provenskincare.com.
If you're using your PROVEN system for the first time and notice an increase in acne, please don't sound the alarm just yet. When using new products for the first time, many customers commonly experience skin purging. The powerful active ingredients in your PROVEN Skincare system may help to accelerate skin cell turnover– the process in which the skin starts shedding dead skin cells faster than expected. New, fresh skin cells make their way to the surface, pushing out any existing buildup and excess sebum. Purging looks different from person to person and can be a combination of whiteheads, blackheads, cysts, papules, and pustules. It typically takes a complete skin cycle (about 28 days) for your skin to adjust and reflect clearer, glowing skin fully. However, some night creams can cause clogged pores, further irritating the skin. Breakouts happen in an area where you usually don't and take longer to disappear or shrink. It's important to know when a night cream is not suitable for your skin. If you have any concerns, please feel free to reach out to one of our skin experts at care@provenskincare.com. PROVEN is created to improve your overall skin health. Please give your skin some time and continue using your routine consistently for the best results.
PROVEN was founded by two expectant mothers, so we have cared about the needs of pregnant and nursing mothers from the start. If you are pregnant or nursing, please indicate this on your Skin Genome Quiz™ or reach out to our skin experts at care@provenskincare.com so we can take extra care to adjust your formulas to be safe for you.
We always recommend performing a self-administered patch test before applying it to the skin on your face and neck. While PROVEN only uses clean, non-toxic ingredients proven to be clinically effective, a patch test can help determine if your skin can tolerate a product before incorporating it into your routine.
To perform a patch test, apply a dime-sized amount of product to a small area of skin that is unlikely to get washed or rubbed away, such as the inside of your arm or the bend of your elbow. A reaction may not occur immediately, so leaving the product on your skin for a few hours or as long as it would usually be on the skin is important. If you experience a skin reaction, wash off the product immediately and discontinue use.
Yes! PROVEN products are non-comedogenic.You may notice skin improvements within two weeks of starting your PROVEN 3-Step System, but it may take up to 4-6 weeks. Skin cells take around 28 days to renew, so as PROVEN products begin to “reprogram” your cells, visible results become apparent. And since PROVEN Skincare products evolve over time, your skin will continue to improve far beyond that first month.
Reformulation is the process of improving on an existing formula or selecting a new formula based on your environment, diet, age, and 45+ factors to receive a customized 3-Step Skincare that better addresses your skincare needs and concerns.
We want you to love your PROVEN Skincare System and the results you see in your skin. While we do not accept returns, we're happy to address any questions or concerns with your current formulations and/or suggest changes to your routine or products within 35 days of purchase per our Return & Reformulation Policy.
If you would like to work with our team to refine your routine and/or products before canceling your subscription, please reach out to our team of skin experts at care@provenskincare.com with details of your concern and, if you're comfortable, a photo for assessment.
Our team at PROVEN is hard at work to improve our environmental footprint. In 2022, we are proud to transition our PROVEN shipping products to 100% recycled and 100% recyclable cardboard. We’re exploring new ways to make our packaging as eco-friendly as possible while ensuring our products are packaged safely and effectively.
We appreciate the fact that you are conscious about the environment and want to let you know that we are as well! The outer box is made of recyclable paper. The bottles are plastic with an aluminum exterior coating, which are layered together and cannot be separated. Recycling these bottles will depend on your waste management company. In addition, we’re currently on the path to becoming a carbon-neutral company. In the early days, we had a lot to learn about packaging science, but we just cut back our packaging material waste, decreasing the amount of paper product that we use by more than 55%. We also just started a partnership in which we’ll plant a tree for every set of products to offset some of the carbon from shipping. Ultimately, we’re on the path to achieving great things and we welcome other innovative thoughts in this space so that we can do our part in creating a sustainable future.
Shipping times will vary based on your location. After you check out, we’ll need up to 2-4 days to finalize your personalized formulations prior to shipping. Once shipped, you can expect your PROVEN Skincare products to arrive in 7-10 business days if you're in the contiguous United States and in 10-20 business days if you're in Alaska, Hawaii or an international destination.
Delivery times are approximate and may be increased due to carrier or customs related delays.
Shipping costs are included with your purchase for all orders!
You may choose to have your order delivered to a PO box. If your PO box is too small to accommodate packages, please check with the desk to retrieve your package.
Orders ship to the address on file when your order has been processed.
Changes made up to the day before an order process will apply to the upcoming order.
Changes made on the date an order is scheduled to process or after an order has been processed will apply to future orders.
You may update your skin quiz or adjust your next billing date up to the date before your next order is scheduled to be processed via your account page.
Attempting to make changes to your quiz or the timing of an order on or after the date the order is scheduled to process will not change an order already in progress. If you are attempting to make changes on or after the processing date and the status of your order is pending, please contact support for assistance. Our team cannot make changes to an order with a status of ready to ship, shipped, or in transit.
You can easily update your shipping address from your PROVEN account by following the steps below.
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Account'
- Next to Ship to, select 'Change'
- Enter your new shipping address
- Click 'Update' to save the changes
You can find the status of your order from your PROVEN account by visiting www.provenskincare.com/account and following the steps below.
- Select 'Account'
- Select 'Order history'
- Select an order to view the shipment details.
In order for the package to be scanned, there are barcodes attached to the package which are scanned regularly as it moves from facility to facility, often several times until your package reaches its destination. Every time the barcode is scanned, the status of your delivery is updated.
There are multiple reasons why you may not be seeing updated information on your tracking. If your tracking number is not updating the status of your shipment, please allow a few extra days and see if your shipment arrives. If it doesn’t, please let us know.
Please follow the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Hover over your name located in the top right corner of the screen and click ‘My Skin Quiz’
- Complete the quiz by answering all of the questions to the end.
You may choose to have your order delivered to your place of employment where allowed by your employer.
Shipping times will vary based on your location. After you check out, we’ll need up to 2-4 days to finalize your personalized formulations prior to shipping. Once shipped, you can expect your PROVEN Skincare products to arrive in 7-10 business days if you're in the contiguous United States and in 10-20 business days if you're in Alaska, Hawaii or an international destination.
Delivery times are approximate and may be increased due to carrier or customs related delays.
You may choose to have your order delivered to your place of employment where allowed by your employer.Occasionally couriers will place packages near the area noted on your tracking, usually because the package is too large for your mailbox, protect the package from poor weather, or just out of sight for safety concerns.
If you haven't already, please check the area surrounding the noted delivery location (near the mailbox, on a porch just out of view, inside an open garage, any area out of potential weather hazards, exterior doors other than your main entrance, etc.) and with others in your house who may have retrieved the delivery.
In rare cases, packages are delivered separately from regular mail, taking up to an additional 24 hours to be delivered than noted. If it's been greater than 24 hours since your order has been marked delivered and you haven't located it, please let us know.
At this time, we’re able to formulate and ship our products based on US, Canadian, UK and EU zip codes. We are working on APO and FPO addresses, so stay tuned!
We currently ship to all of the continental United States, Canada, the UK, and all 27 member states of the EU. If we’re not yet servicing your area, please complete your skin assessment here (https://www.provenskincare.com/quiz/concern/) and we’ll be sure to email you when we officially launch in your country.
As of April 12, 2024 PROVEN is no longer available in-store at Sephora or on sephora.com
All accounts have been transferred from PROVEN x Sephora to PROVEN's main website (https://app.provenskincare.com/). If you have an existing subscription, there is no interruption to your service. If you wish to modify your subscription or account information, you can do so by logging into your account athttps://app.provenskincare.com/account
You may purchase a 3-Step PROVEN System and the Eye Cream Duo without a subscription.
As a subscriber, you receive a discount of over 30% on your order. We also auto-ship on your schedule, ensuring you never run out of product.
Because your PROVEN system is based on the results of your Skin Genome Quiz™, we cannot offer samples at this time.
As a subscriber, you receive a discount of over 30% on your order. We also auto-ship on your schedule, ensuring you never run out of product and you’re able to maintain your skin effortlessly. We’ll also follow along on your skincare journey, so your formulations progress through seasonal changes and as your skin evolves to tolerate potent active ingredients. You also get first access to our new products as they launch, a Reformulation Guarantee if something isn’t working for you, and free surprise gifts!
Currently, we accept all major Credit cards (Visa, Mastercard, and Amex), Debit, Paypal, Apple Pay, and Google Pay.
Currently, PROVEN Skincare ships to all zip codes within the continental US and Canada. We are actively working on expanding into other areas. We'll update here as we grow.
No, shipping costs are included with your purchase for all orders!
You can choose the date your next order processes your PROVEN account by following the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Subscriptions'
- Select 'Manage'
- Select 'Reschedule'
- Select 'Custom Date'
- Select the date you'd like your order next order to process
- Select 'Confirm' to save the changes
You can easily skip your next delivery up to the day before it's scheduled to process from your PROVEN account by following the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Subscriptions'
- Select 'Skip'
- Select 'Skip Upcoming' to confirm the change
Attempting to skip on or after the date your order is scheduled to process will not result in the cancelation of the already-in-progress order.
If you are attempting to skip an order on or after the processing date and the status of your order is pending, please contact support for assistance.
Our team cannot make changes to an order with a status of ready to ship, shipped, or in transit.
You can easily postpone your next delivery for up to 2 weeks from your PROVEN account by following the steps below:
You can easily update your delivery frequency from your PROVEN account by following the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Subscriptions'
- Select 'Manage'
- Select 'Frequency'
- Select your desired delivery frequency
- Select 'Confirm' to save the changes
Please contact support and let us know how long you’d like to pause your subscription.
Get in touch right from your account by selecting 'Support' or send an email to care@provenskincare.com.
Thanks so much for allowing us to be a part of your skincare journey!
We’ll miss you if you go! If you love your PROVEN products and just need a break, your account has a few great features to help out. You can skip your next shipment, change the frequency of your deliveries, postpone your next delivery by a week or two, choose the date your next order processes, or cancel your subscription. To cancel your subscription:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Subscriptions'
- Select 'Manage' next to the subscription you want to cancel
- Select 'More Options'
- Select 'Cancel My Subscription'
- Complete the subscription cancellation survey to complete your request
Before you go…
We deeply care about you and your skin. If you’re having trouble with your formulation, please get in touch, and our skin experts will help you with your concerns and any adjustments to your formulation necessary to help you meet your skincare goals.
To reactivate your subscription, follow the steps below from this link: https://provenskincare.com/account/congratulations
If you haven't updated your skin quiz in a while, we recommend taking a few minutes to update your answers and ensure you're getting the best formulations for your current skincare needs by hovering over your name in the top right corner of your account page, selecting 'My Skin Quiz', and answering the questions to the end, then follow the steps below. If you're happy with your current formulations and don't need to adjust to your skin quiz results, simply skip this step.
- Select 'GET MY SYSTEM'
- Select the subscription option
- Select 'CONTINUE'
- If you need to update your shipping or billing information, do so where prompted.
- Select 'COMPLETE ORDER'
If you had paused your subscription, you can easily resume it at any time by following the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Subscriptions'
- Select 'Reactivate'
- Select 'Confirm' to save the changes
You can also get in touch with us right from your account by selecting 'Support' or send an email to [care@provenskincare.com](emailto:care@provenskincare.com) to reactivate your subscription.
To update your password, follow the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select ‘Account’
- Select ‘Change’ next to Password
- Enter your current password into box one
- Enter your new password into box two
- Enter your new password again into box three to confirm
- Select ‘Update’ to save
To update your password, follow the steps below:
- Visit www.provenskincare.com/account
- Select 'Forgot password'
- Enter the email address you used to complete your Skin Genome Quiz™
- Select 'Reset password'
- Check your email
- Open the 'Recover Your Password' email
- Click the 'Reset Password' button
- Enter a new password in box one, then into box two to confirm
- Select 'Submit' to log in to your account
Tip: your password must contain at least six characters and include one uppercase letter, one lower case letter, and one number.
Troubleshooting: if you've followed steps 1-4 above and do not see the 'Recover Your Password' email in your inbox, it may have been improperly routed by your email provider. In this case, you may locate the email by trying the following tips.
- Check your spam folder;
- Search for the subject 'recover your password' and/or sender 'noreply@provenskincare.com'
If you require additional support, we're happy to help! Email us at care@provenskincare.com any time.
Please contact support and include your current email address and the address you’d like us toupdate this to.
Get in touch right from your account by selecting 'Support' or send an email to care@provenskincare.com.
We look forward to hearing from you!
To log into your PROVEN account, follow the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Enter the email address you used to complete your Skin Genome Quiz™
- Enter your password
- Select Login
Upon receiving your first email with PROVEN you will have the option to unsubscribe at the bottom center of the email. You will be redirected to a confirmation page that states you have completed a successful unsubscribe.
If you would like to resubscribe to Proven’s marketing and promotional emails please contact: care@provenskincare.com
Firstly, are you looking to pause or cancel your subscription or delete yourPROVEN account entirely?
Pausing or canceling your PROVEN subscription allows you to retain yoursubscriber benefits, including your discount of over 30% on your order.Additionally, canceling or pausing allows you to reactivate your PROVENsubscription at any time.
Deleting your information will remove your personal information from PROVEN’swebsite. All of the information in your account will be deleted, and you willneed to retake the Skin Genome Quiz and start a whole new account if youdecide to use PROVEN again.
To adjust or pause your subscription:
- Log in to your PROVEN account:provenskincare.com/account
- Select 'Subscriptions'
- Select 'Manage' next to the subscription you want to cancel
- Select 'Skip' or 'Delay'
- Select ‘Confirm’ if the next subscription date is correct
If you would like to pause your subscription, please contact support and letus know how long you’d like to pause. Get in touch right from your account byselecting ‘Customer Care’ or send an email tocare@provenskincare.com.
To cancel your subscription:
- Log in to your PROVEN account:provenskincare.com/account
- Select 'Subscriptions'
- Select 'Manage' next to the subscription you want to cancel
- Select 'More Options'
- Select 'Cancel My Subscription'
- Complete the subscription cancellation survey to complete your request
To delete your PROVEN account entirely:
- Make sure any active PROVEN subscriptions have been canceled
- Once you have canceled your subscription, please fill outthis form and choose 'Data Deletion'
As of April 12, 2024 PROVEN is no longer available in-store at Sephora or on sephora.com
All accounts have been transferred from PROVEN x Sephora to PROVEN's main website (https://www.provenskincare.com). If you have an existing subscription, there is no interruption to your service. If you wish to modify your subscription or account information, you can do so by logging into your account at www.provenskincare.com/account
The last date your PROVEN purchases will be eligible for BI point accrual is 4/11/2024.
However, any unused points accrued on or before 4/11/2024 will remain on your account and can be redeemed at Sephora. For questions regarding your BI points, please contact customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672) for questions about your Beauty Insider account.
Yes! When you refer a friend to PROVEN using your unique referral link (located in your account under Account > Credits & Referrals or https://provenskincare.com/account/settings/credits/) you'll each get a $25 USD credit when they use your link to make their first purchase. This program is open to all active subscribers!
Log in to your account and go to https://provenskincare.com/account/settings/credits/. Copy your unique link and share it with your friends via email, text, or Facebook.
When your friend uses your unique referral link and makes their first purchase, you will automatically get a $25 USD credit to your upcoming subscription order. You don’t have to do anything at all!
Log in to your account, then go to https://provenskincare.com/account/settings/credits/. Your friend’s email address will appear under “Pending.” Once they complete their purchase, you will see a note about your $25 USD credit in the same section, and your friend’s email address will no longer appear under “Pending.”
You will only be awarded your referral credit if they make a successful purchase. If their first purchase is canceled, you will lose the $25 USD credit.
Click through your friend’s link and complete the Skin Genome Quiz™ for your personalized formula. Click “Get My formula” and see your $25 USD credit applied to your cart. You may use this credit for a subscription or a one-time purchase.
You can easily update your billing information from your PROVEN account by following the steps below:
- Log in to your PROVEN account: www.provenskincare.com/account
- Select 'Account'
- Next to payment, select 'Change' next to payment
- Enter your new card information and/or new billing address
- Click 'Update' to save the changes
Still need more help?
Still need more help?